DVDs | SALES | RETURNS | POSTAGE | SALES TEAM

SALES POLICY

We offer 'No Hassle' returns on your original order. Customers can return faulty DVDs for a full and complete 100% refund or new DVD returned to us within 7 days from delivery provided you have proof of purchase.

Shiney Films offers a 7 day customer satisfaction promise.

If you return an item to us for exchange or refund, you must cover the cost of delivery back to us but there is no further charge if you request a replacement delivery. We recommend you return goods using traceable means such as recorded delivery.

Replacement goods or refunds will only be issued once goods are received in original packaging. Soiled goods will not be accepted.

Please note that no items can be accepted without a valid returns number. To return an item, please email ask@shineyfilms.com to request a returns number, stating your order number and why you wish to return the goods. Enter the returns number onto your original sales invoice and return with the unwanted goods to the return address on your invoice.

Our returns and guarantee policy operates according to the standard Sale of Goods Act 1978. Full refunds will be issued if products experience manufacturing defects or failure in use.

Shipping is done with Guaranteed First-Class Delivery. The DVDs may be shipped form our Studio in Valencia depending on their availability in Bristol.

We are not responsible for delivery time. This information is provided by the carrier and excludes weekends and bank holidays. Note that delivery times may vary, particularly during peak periods.